Service Operations Manager, Detroit
Scott leads a team of service coordinators and operations support staff for EMCOR Services Shambaugh (ESS). His team processes new and renewal preventive and full-coverage maintenance contracts throughout the Greater Detroit and Toledo metropolitan areas.
In addition to helping ensure team compliance, Scott also develops and implements new procedures to improve efficiency and customer service.
Having worked in the industry since 1972, Scott joined ESS in 2011 as Service Operations Manager. He has been involved in a wide variety of maintenance projects for clients including Detroit Metropolitan Airport, Valassis Communications, Citizens Bank, and Ann Arbor District Libraries.
Scott earned an associate degree in climate control technologies from Erie Huron Ottawa Vocational Education Career Center in Milan, Ohio.
He has also earned Occupational Safety and Health Administration 30-hour certification, as well as various HVAC industry certifications.
Scott and his wife Dianne have four children and four grandchildren. He enjoys staying involved in his church, racing sailboats, bowling, playing hockey, backpacking, camping, and golfing.